Find answers to common questions about our jewelry collections, services, and policies. Browse our FAQ section for quick and informative solutions to your queries.
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StylesFrequently Asked Questions
General Question
Faq
Where do you manufacture your jewellery?
All our products are manufactured in Japan.
what diamond color do you use?
We use diamonds range from D (colorless) to Z (light yellow). All
the diamonds we use are graded on a color scale established by the Gemological Institute of America (GIA).
What diamond clarity do you use?
We use SL1 to I3 clarity.
Do you provide jewellery repair service?
Yes, we do. We provide ring resizing, checking stones and cleaning, polishing and refinishing services to our customers.Don’t assume all hope is lost.
Customer Question
We value our customers and their satisfaction is our top priority. In this section, you’ll find answers to questions specifically related to your orders, shipping, returns, and other customer-related inquiries.
do you create custom orders?
Yes! We regularly create customized jewelries that ranges from simple jewellery to bridal jewellery.
do you provide certificate?
We are pleased to inform you that we do offer certificates for our products.
do you provide loose diamonds?
Yes, we do. We offer loose diamonds starting from size -2. Providing you with a variety of options to choose from for your jewelry needs
Where can I buy your jewellery?
You can buy our jewellery online via our websites, online store, instagram and facebook. You can also find an exclusive collection at Jpans store in Tokyo, Japan. We regularly take part of local popups and events, so follow us on Instagram, facebook to keep up to date.
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Live SellersSupport
We’re committed to providing you with the best support possible. If you need further assistance, don’t hesitate to contact our support team who are always ready to help.
More Questions
You can drop us a message via the form below. We will be in touch with you as quickly as possible.
