Find answers to common questions about our jewelry collections, services, and policies. Browse our FAQ section for quick and informative solutions to your queries.
Find answers to common questions about our jewelry collections, services, and policies. Browse our FAQ section for quick and informative solutions to your queries.
All our products are manufactured in Japan.
We use diamonds range from D (colorless) to Z (light yellow). All
the diamonds we use are graded on a color scale established by the Gemological Institute of America (GIA).
We use SL1 to I3 clarity.
Yes, we do. We provide ring resizing, checking stones and cleaning, polishing and refinishing services to our customers.Don’t assume all hope is lost.
We value our customers and their satisfaction is our top priority. In this section, you’ll find answers to questions specifically related to your orders, shipping, returns, and other customer-related inquiries.
Yes! We regularly create customized jewelries that ranges from simple jewellery to bridal jewellery.
We are pleased to inform you that we do offer certificates for our products.
Yes, we do. We offer loose diamonds starting from size -2. Providing you with a variety of options to choose from for your jewelry needs
You can buy our jewellery online via our websites, online store, instagram and facebook. You can also find an exclusive collection at Jpans store in Tokyo, Japan. We regularly take part of local popups and events, so follow us on Instagram, facebook to keep up to date.
We’re committed to providing you with the best support possible. If you need further assistance, don’t hesitate to contact our support team who are always ready to help.
You can drop us a message via the form below. We will be in touch with you as quickly as possible.
Click one of our contacts below to chat on WhatsApp